COMPLAINT

According to Art. 556 of the Act of April 23, 1964, the Civil Code. The Seller is liable to the customer if the Product sold has a physical or legal defect. The seller is released from liability under the warranty if the customer knew about the defect at the time of concluding the contract.

Based on Article. 558 of the Civil Code, in the event of the sale of the Product to a customer who is not a consumer, the Seller’s liability under the warranty is excluded. A consumer is also understood as a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it does not have a professional nature for that person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
Delivery of the Product as part of the exercise of rights under the warranty for defects is at the expense of the Seller.

The Seller is liable under the warranty if the defect is found within two years from the date of delivery of the Product to the customer.

Notification of Product defects should be sent by e-mail to info@napoo.pl or in writing to the address of the Seller’s registered office.

If the sold item has a defect, the customer may submit a statement of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the customer replaces the defective item with a defect-free item or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect.

The customer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item to conformity with the contract in the manner chosen by the customer is impossible or would require excessive costs compared to the method proposed by the Seller.

The customer may not withdraw from the contract if the defect is insignificant.

If it is necessary for the assessment of physical defects, the Product should be delivered to the following address: NAPOO Sonia Pastuszka ul. Piotrkowska 29/15, 90-410 Łódź Poland.

The seller responds to the customer’s request within 14 calendar days from the date of its receipt. Failure to consider the application within the specified period is tantamount to its acceptance.

The Seller covers the costs of removing defects or replacing the Product with a new one.